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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nataraj Hegde

October 8, 2024

5  out of  5
rating by Nataraj Hegde
"It was an excellent experience working with Meagan Williams from Grady Hansen office. I switched back to State farm after having bad experience with my current provider. Meagan had everything done within 2 days. I really appreciated her prompt response."
We responded:
"Hi Nataraj! I'm so glad to hear about your excellent experience with Meagan here at Grady Hansen State Farm! It’s great that she was able to get everything sorted out so quickly, especially after your previous challenges. Prompt insurance service can really make a difference, and it sounds like Meagan delivered exactly that. Thank you for sharing!"
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Jim

October 3, 2024

5  out of  5
rating by Jim
"I couldn't be happier with this office. Erin is very quick and efficient. She's awesome!"
We responded:
"Thank you so much for taking the time to share your 5-star insurance review, Jim! We’re thrilled to hear that you’ve had such a positive experience with Erin. Her quick and efficient service really makes a difference. If there’s anything else we can help you with, just let us know!"
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Jim Hansen

October 1, 2024

5  out of  5
rating by Jim Hansen
"My experience with Erin Hagen has been excellent. I've been with State Farm several years and have acquired a bunch of things that require insurance. Each step of the way, Erin educated me on the options and provided competitive pricing for each item that I needed insured. In the one instance she couldn't provide me insurance, she referred me to a great reference. I think what stands out most to me is Erin is local and I can call her whenever I have a question and actually speak to her. She's always pleasant to deal with and talks to me like a normal person. I highly recommend her for your insurance needs. On a side note, there is no relationship between me and Grady Hansen. I did try and get a discount for the same last name but that is not a thing. 😂"
We responded:
"Jim, thank you so much for your kind words! We’re thrilled to hear that Erin has provided you with excellent service and valuable education throughout your insurance journey. It’s great to know you appreciate her local presence and approachability. We’re here to support you anytime you need assistance! And thank you for clarifying the last name connection—humor is always welcome! If you have any more questions or need further assistance, don’t hesitate to reach out. We truly appreciate your recommendation!"
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Ben

October 1, 2024

1  out of  5
rating by Ben
"State Farm canceled my insurance coverage completely because I requested a new windshield. Even though I had glass coverage. Said I was too “high risk” even though I wasn’t in an accident. Windshields crack, especially from Arizona freeways. They sent me a letter in the mail telling me they won’t cover me anymore. No personal explanation or anything. Terrible service and you’re better off with any other insurance company."
We responded:
"Ben, thank you for sharing your concerns. I'm truly sorry to hear about your experience with State Farm corporate, and I understand how frustrating this situation must be for you. Unfortunately, decisions like these are made at the corporate level and are based on their internal policies. At our local agency, certain aspects of your situation were beyond our control however I want to assure you again that we are committed to addressing the issues within our control. Please know that I’m here to support you and address any questions you may have. Your feedback is important, and I would be happy to assist you in exploring your options."
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John

September 13, 2024

5  out of  5
rating by John
"Thank you Erin for great service. You saved me a bundle. Good people."
We responded:
"Thank you so much for the 5-star insurance review, John! "
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Karen Jeanette Rios

July 23, 2024

5  out of  5
rating by Karen Jeanette Rios
"Meagan has been absolutely wonderful and amazing! I was looking for rental insurance for the first time and found a plan that worked for me. She was very helpful and patient as she helped me figure and understand things. Meagan also was able to assist with a binder for some items that I wanted insured but had never done so before. She made the process easier for me. I also ended up having a better deal on my auto insurance so I fully switched to State Farm. Thanks again for all your help, Meagan!"
We responded:
"Hi Karen! I will be sure to share your kind words with Meagan! She will really appreciate your insurance shout-out, so thank you so much!"
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Vanessa romero

June 25, 2024

5  out of  5
rating by Vanessa romero
"This by far is the best experience I’ve had with an insurance company not to mention the best deals for car insurance cheapest I have found actually. Meagan has been such a pleasure to work with very helpful, attentive, and knowledgeable would highly recommend StateFarm for your insurance needs ."
We responded:
"Thank you so much for taking the time to share your positive insurance review, Vanessa! We appreciate the support!"
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Matthew

June 21, 2024

5  out of  5
rating by Matthew
"Grady and his team are the best around."
We responded:
"Thanks Matthew! I am lucky to have the team I do!!!!"
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Shawn Hooper

June 19, 2024

5  out of  5
rating by Shawn Hooper
"Mr Hansens state farm office have been so knowledgeable and polite in helping me and my mother with our vehicle insurance needs and I would recommend there wonderful team to anyone"
We responded:
"Thank you Shawn! We appreciate you!!!!"
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Kelly Robinson

December 6, 2023

5  out of  5
rating by Kelly Robinson
"Grady is the best agent ever. His staff is just as great. Josh is very helpful!"
We responded:
"Thank you for taking some time to leave feedback Kelly! We appreciate you!"
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Nick Williams

October 26, 2023

5  out of  5
rating by Nick Williams
"Whenever I need a policy for renter's/car insurance, this place has my back. They always answer the phone and are prompt with emails and have great customer service. I'll be going to them for all my insurance needs!"
We responded:
"Thanks Nick! We appreciate you!"
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lillie lewis

October 20, 2023

5  out of  5
rating by lillie lewis
"Erin was kind, helpful, and transparent making the process of getting a quote and switching my insurance very smooth and worry free"
We responded:
"Thank you Lillie! Erin is awesome and we are lucky to have her!"
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Austin Weiss

March 24, 2022

5  out of  5
rating by Austin Weiss
"Best branch I have worked with. Kudos to Megan Williams for assisting me, treating me like an actual customer."
We responded:
"Thanks for recognizing how awesome Meagan is Austin!!!!"
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Muddy Roots

January 27, 2022

5  out of  5
rating by Muddy Roots
"Been with this agency for years. Always takes care of what I need quickly and efficiently. I work with his agent, Josh Hagen. Great agent, I swear he never takes a day off, always there when I need any changes to my account."
We responded:
"Joe, thanks for taking the time to recognize our office and Josh!!! Thank you for being an awesome customer!!!"
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Peggy Wilcox

May 25, 2021

5  out of  5
rating by Peggy Wilcox
"When I have a question about my insurance, I know that whoever answers the phone will be able to help me. I like knowing that if I need help with anything that they are there and have my back. I have OnStar in my car and I have Grady Hansen for the rest of it."
We responded:
"Thanks Peggy!!!!"
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Tim Crow

May 18, 2021

5  out of  5
rating by Tim Crow
"Simply can not say enough good things about Grady and his staff. We relocated here from Chicago two years ago and our Chicago agent helped connect us with Grady. It has been an amazing experience since day one. We have multiple policies covering many things with Grady and could not be happier. Beyond the product, what stands our about Grady is his responsiveness. Fortunately I have not had a great need to contact him but the times that Have emailed or called I have gotten a response within literally minutes. It is almost amazing how fast it is at times. That is one of the things I personally like to have in an agent. You hope not to need them but when you do, you usually need fast attention and you will get it here"
We responded:
"Thank you so much for that Tim!!"
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Abraham Cadmus

April 2, 2020

5  out of  5
rating by Abraham Cadmus
"This past weekend I had yet another positive experience with Grady's staff. 1 of hundreds that I have had over the past decade. Thanks!"
We responded:
"Thanks Abraham for taking the time! We appreciate you!"
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Grady Edgar

February 5, 2020

5  out of  5
rating by Grady Edgar
"Run by a straightforward businessman who treats you like family- highly recommend! Plus his name is Grady so he has the best name ever lol!"
We responded:
"Thanks Grady!!!!"
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Kim - The TomKat Studio

March 7, 2019

5  out of  5
rating by Kim - The TomKat Studio
"We love working with Grady Hansen and his team at State Farm. They are always quick to respond to set up new policies and make changes as needed. We have worked with Grady for many years and are very happy with the service we receive. Highly recommend!"
We responded:
"Thank you Kim, we appreciate you and your business!!!!"
Profile photo of Mack Kline

Mack Kline

February 26, 2019

5  out of  5
rating by Mack Kline
"Absolutely love this office. I’ve had my renters insurance for about a year with them and I couldn’t be happier with the service. I work a lot with Kayleigh on my policies and she makes it so easy to understand the confusing world of insurance. Whether I’m calling or going in I am always greeted warmly."
We responded:
"Thank you Taylor for taking time to leave a review! :)"
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Brandon Woods

February 7, 2019

5  out of  5
rating by Brandon Woods
"Awesome service and great staff. I would gladly recommend this agency to all my peers. 5 stars!!"
We responded:
"Thanks Brandon!!!!"
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Nancy Bahena

December 16, 2018

5  out of  5
rating by Nancy Bahena
"Being a State Farm customers has been such a great experience, especially because our agent Jake (lol, Jake from state farm) goes above and beyond and is always helping us! I truly appreciate him! I will continue to suggest State Farm to friends and family. Thank you!!"
We responded:
"Thank you Nancy! :)"
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Jeff Seifert

December 12, 2018

5  out of  5
rating by Jeff Seifert
"Grady and his team are ALWAYS so helpful, knowledgeable, and friendly! They make me actually enjoy talking about insurance!"
We responded:
"Thank you for taking some time to leave a note Jeff!"
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Judy Rapp

December 11, 2018

5  out of  5
rating by Judy Rapp
"Jake was extremely fast, friendly and efficient in getting me coverage for my vehicle while I was in line at the Motor Vehicle! Other staff members have also followed through and handled our insurance needs. You guys rock!"
We responded:
"Thanks Judy!!!!"
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Bpc 100

November 8, 2018

5  out of  5
rating by Bpc 100
"Getting my insurance bundled through Grady Hansen’s State Farm was the best decision I made for my auto and home insurance. Jake is a creative, knowledgeable agent and showed me how I can save with superior plans in place. I owe them a huge thank you and wish i had done it sooner!"
We responded:
"Thanks Benjamin! We appreciate you taking the time to leave a note!"