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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nataraj Hegde

October 8, 2024

5  out of  5
rating by Nataraj Hegde
"It was an excellent experience working with Meagan Williams from Grady Hansen office. I switched back to State farm after having bad experience with my current provider. Meagan had everything done within 2 days. I really appreciated her prompt response."
We responded:
"Hi Nataraj! I'm so glad to hear about your excellent experience with Meagan here at Grady Hansen State Farm! It’s great that she was able to get everything sorted out so quickly, especially after your previous challenges. Prompt insurance service can really make a difference, and it sounds like Meagan delivered exactly that. Thank you for sharing!"
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Ben

October 1, 2024

1  out of  5
rating by Ben
"State Farm canceled my insurance coverage completely because I requested a new windshield. Even though I had glass coverage. Said I was too “high risk” even though I wasn’t in an accident. Windshields crack, especially from Arizona freeways. They sent me a letter in the mail telling me they won’t cover me anymore. No personal explanation or anything. Terrible service and you’re better off with any other insurance company."
We responded:
"Ben, thank you for sharing your concerns. I'm truly sorry to hear about your experience with State Farm corporate, and I understand how frustrating this situation must be for you. Unfortunately, decisions like these are made at the corporate level and are based on their internal policies. At our local agency, certain aspects of your situation were beyond our control however I want to assure you again that we are committed to addressing the issues within our control. Please know that I’m here to support you and address any questions you may have. Your feedback is important, and I would be happy to assist you in exploring your options."
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John

September 13, 2024

5  out of  5
rating by John
"Thank you Erin for great service. You saved me a bundle. Good people."
We responded:
"Thank you so much for the 5-star insurance review, John! "
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Vanessa romero

June 25, 2024

5  out of  5
rating by Vanessa romero
"This by far is the best experience I’ve had with an insurance company not to mention the best deals for car insurance cheapest I have found actually. Meagan has been such a pleasure to work with very helpful, attentive, and knowledgeable would highly recommend StateFarm for your insurance needs ."
We responded:
"Thank you so much for taking the time to share your positive insurance review, Vanessa! We appreciate the support!"
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Shawn Hooper

June 19, 2024

5  out of  5
rating by Shawn Hooper
"Mr Hansens state farm office have been so knowledgeable and polite in helping me and my mother with our vehicle insurance needs and I would recommend there wonderful team to anyone"
We responded:
"Thank you Shawn! We appreciate you!!!!"
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Nick Williams

October 26, 2023

5  out of  5
rating by Nick Williams
"Whenever I need a policy for renter's/car insurance, this place has my back. They always answer the phone and are prompt with emails and have great customer service. I'll be going to them for all my insurance needs!"
We responded:
"Thanks Nick! We appreciate you!"
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Austin Weiss

March 24, 2022

5  out of  5
rating by Austin Weiss
"Best branch I have worked with. Kudos to Megan Williams for assisting me, treating me like an actual customer."
We responded:
"Thanks for recognizing how awesome Meagan is Austin!!!!"
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Peggy Wilcox

May 25, 2021

5  out of  5
rating by Peggy Wilcox
"When I have a question about my insurance, I know that whoever answers the phone will be able to help me. I like knowing that if I need help with anything that they are there and have my back. I have OnStar in my car and I have Grady Hansen for the rest of it."
We responded:
"Thanks Peggy!!!!"
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Abraham Cadmus

April 2, 2020

5  out of  5
rating by Abraham Cadmus
"This past weekend I had yet another positive experience with Grady's staff. 1 of hundreds that I have had over the past decade. Thanks!"
We responded:
"Thanks Abraham for taking the time! We appreciate you!"
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Grady Edgar

February 5, 2020

5  out of  5
rating by Grady Edgar
"Run by a straightforward businessman who treats you like family- highly recommend! Plus his name is Grady so he has the best name ever lol!"
We responded:
"Thanks Grady!!!!"
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Mack Kline

February 26, 2019

5  out of  5
rating by Mack Kline
"Absolutely love this office. I’ve had my renters insurance for about a year with them and I couldn’t be happier with the service. I work a lot with Kayleigh on my policies and she makes it so easy to understand the confusing world of insurance. Whether I’m calling or going in I am always greeted warmly."
We responded:
"Thank you Taylor for taking time to leave a review! :)"
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Jeff Seifert

December 12, 2018

5  out of  5
rating by Jeff Seifert
"Grady and his team are ALWAYS so helpful, knowledgeable, and friendly! They make me actually enjoy talking about insurance!"
We responded:
"Thank you for taking some time to leave a note Jeff!"
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Judy Rapp

December 11, 2018

5  out of  5
rating by Judy Rapp
"Jake was extremely fast, friendly and efficient in getting me coverage for my vehicle while I was in line at the Motor Vehicle! Other staff members have also followed through and handled our insurance needs. You guys rock!"
We responded:
"Thanks Judy!!!!"